Effective Date: August 4, 2026
Last Updated: August 4, 2026
Lumexis Laser (“Lumexis,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting lumexislaser.com.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in connection with our website, product enquiries, technical consultations, quotation requests, sample requests, OEM/ODM discussions, and other business communications.
Lumexis Laser develops and supplies laser rangefinder modules, erbium-glass lasers, laser components, and customised laser solutions for professional and industrial applications.
By using our website or submitting information to us, you acknowledge the practices described in this Privacy Policy.
1. Scope of This Privacy Policy
This Privacy Policy applies to personal information collected through:
- The Lumexis Laser website;
- Contact and enquiry forms;
- Requests for quotations, samples, catalogues, datasheets, or technical support;
- Email and other business communications initiated through the website;
- Website cookies, server logs, security tools, and analytics technologies.
This Privacy Policy does not apply to third-party websites, platforms, or services that may be linked from our website and that operate under their own privacy policies.
2. Information We Collect
2.1 Information You Provide Directly
When you contact Lumexis Laser, request information, or submit an enquiry, we may collect:
- Your name;
- Company or organisation name;
- Job title or department;
- Business email address;
- Telephone or WhatsApp number;
- Country or region;
- Product interests;
- Required wavelength, measuring range, accuracy, dimensions, interface, operating environment, quantity, or other technical requirements;
- Project, application, integration, OEM, or ODM information;
- Quotation, sample, delivery, or purchasing requirements;
- The content of messages and correspondence you send to us;
- Any other information you voluntarily provide.
Please do not submit confidential personal information, government identification numbers, payment-card details, medical information, or other sensitive personal data through the website contact form.
2.2 Information Collected Automatically
When you visit the website, certain technical information may be collected automatically, including:
- Internet Protocol address;
- Browser type and version;
- Device type and operating system;
- Approximate country or region derived from your IP address;
- Referring website or search engine;
- Pages viewed and links selected;
- Date, time, and duration of visits;
- Website errors and performance information;
- Cookie identifiers and consent preferences;
- Security and server-log information.
We use this information to operate the website, maintain security, understand general website performance, and improve the visitor experience.
3. How We Use Personal Information
We may use personal information to:
- Respond to enquiries and technical questions;
- Recommend suitable laser products or technical configurations;
- Prepare quotations, product comparisons, and sample arrangements;
- Discuss product integration, customisation, OEM, and ODM projects;
- Provide datasheets, catalogues, specifications, and other requested materials;
- Communicate about production, testing, quality control, delivery, and after-sales support;
- Establish and manage business relationships;
- Maintain records of enquiries, quotations, projects, and correspondence;
- Improve our website, products, content, and customer service;
- Diagnose technical problems and protect the website against abuse, spam, fraud, and unauthorised access;
- Comply with legal, tax, regulatory, export-control, and record-keeping obligations;
- Establish, exercise, or defend legal claims.
We do not use personal information submitted through the website for unrelated purposes without an appropriate legal basis.
4. Legal Bases for Processing
Where the General Data Protection Regulation or similar privacy laws apply, we process personal information under one or more of the following legal bases:
Consent
We may rely on your consent when you voluntarily submit an enquiry, accept optional cookies, or request particular communications. You may withdraw consent at any time, although withdrawal does not affect processing that occurred before consent was withdrawn.
Pre-Contractual Measures and Contract Performance
We may process your information when necessary to:
- Respond to a quotation or sample request;
- Evaluate project requirements;
- Discuss specifications and commercial terms;
- Enter into or perform a business agreement.
Legitimate Interests
We may process information where reasonably necessary for our legitimate business interests, including:
- Responding to business enquiries;
- Developing customer and supplier relationships;
- Improving website performance and technical content;
- Maintaining network and website security;
- Preventing fraud, abuse, and spam;
- Keeping appropriate business records.
We consider the nature of the information and your rights before relying on legitimate interests.
Legal Obligations
We may process or retain information where required to comply with applicable laws, regulations, court orders, tax requirements, customs requirements, export controls, or lawful requests from authorities.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website operation, security, performance, preferences, and analytics.
Strictly Necessary Cookies
These cookies are required for functions such as:
- Website security;
- Form submission;
- Spam prevention;
- Cookie-consent preferences;
- Content delivery;
- Basic WordPress and server functionality.
Strictly necessary cookies cannot normally be disabled through the website because the website may not function correctly without them.
Functional Cookies
Functional cookies may remember settings such as language, display preferences, or form-related selections.
Analytics Cookies
Where enabled, analytics cookies help us understand aggregated information such as:
- Which pages receive visits;
- How visitors reach the website;
- General engagement patterns;
- Website speed and technical performance.
Where required by law, non-essential analytics cookies will only be activated after you provide consent through the website’s cookie controls.
You can also control or delete cookies through your browser settings. Blocking certain cookies may affect website functionality.
6. How We Share Information
We may disclose personal information only where reasonably necessary to the following categories of recipients:
Website and Technology Providers
This may include providers supporting:
- Website hosting;
- WordPress functionality;
- Website maintenance;
- Form delivery;
- Email services;
- Security and spam prevention;
- Performance optimisation;
- Data backup;
- Website analytics.
These providers may process information only to provide services to us and are expected to protect it appropriately.
Business and Technical Partners
When necessary to respond to a project, we may share relevant information with authorised manufacturing, engineering, testing, logistics, or service partners.
We limit such disclosures to the information reasonably necessary for product evaluation, quotation, technical support, fulfilment, or delivery.
Professional Advisers
Information may be shared with legal advisers, accountants, auditors, insurers, or compliance consultants where reasonably required.
Authorities and Legal Disclosures
We may disclose information where required by law or where we reasonably believe disclosure is necessary to:
- Comply with a legal obligation;
- Respond to a lawful authority request;
- Protect our rights, property, or security;
- Investigate fraud, misuse, or security incidents;
- Protect customers, website visitors, or other parties.
Business Changes
If the Lumexis business, website, or relevant assets are reorganised, transferred, acquired, or merged, personal information may be transferred as part of that transaction, subject to appropriate confidentiality and privacy protections.
7. Sale and Sharing of Personal Information
Lumexis Laser does not sell personal information for monetary compensation.
We also do not knowingly share personal information for third-party cross-context behavioural advertising.
Information disclosed to hosting, security, analytics, email, or technical service providers for ordinary business operations is used to provide services on our behalf and is not treated by us as a sale of personal information.
8. International Data Transfers
Lumexis Laser serves customers and business partners internationally. Your information may therefore be processed or accessed in countries other than the country in which you are located.
Privacy and data-protection laws may differ between countries. Where required, we use reasonable safeguards for international transfers, such as contractual protections, access restrictions, data minimisation, and recognised transfer mechanisms.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
- The nature of your enquiry;
- The duration of a quotation, project, or business relationship;
- Whether a purchase or supply arrangement is established;
- Technical-support and warranty requirements;
- Tax, accounting, customs, export-control, and legal obligations;
- The need to resolve disputes or defend legal claims;
- Website-security and system-backup cycles.
Information that is no longer required will be deleted, anonymised, or securely isolated, unless continued retention is required by law.
10. Data Security
We use reasonable administrative, technical, and organisational measures intended to protect personal information against:
- Unauthorised access;
- Accidental loss;
- Improper use;
- Disclosure;
- Alteration;
- Destruction.
These measures may include encrypted website connections, access controls, website-security monitoring, authentication controls, software updates, backups, and restrictions on access to business information.
No internet transmission or storage system can be guaranteed to be completely secure. You should therefore avoid sending highly sensitive or confidential information through an ordinary website form.
11. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request confirmation that we process your personal information;
- Request access to the information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of personal information;
- Request restriction of processing;
- Object to processing based on legitimate interests;
- Withdraw previously given consent;
- Request a portable copy of information you provided;
- Opt out of the sale or sharing of personal information where applicable;
- Lodge a complaint with an appropriate data-protection authority;
- Exercise your rights without unlawful discrimination.
These rights are subject to legal limitations and exceptions. For example, we may retain certain information where necessary to comply with law, complete a transaction, protect security, maintain appropriate business records, or establish or defend legal claims.
To submit a privacy request, contact Lumexis Laser through the Contact page on our website. Please provide enough information for us to identify the relevant records and reasonably verify your request.
We may request additional verification before disclosing, correcting, or deleting information.
12. European Economic Area, United Kingdom, and Switzerland
Visitors located in the European Economic Area, United Kingdom, or Switzerland may exercise applicable data-protection rights described above.
You may also complain to the data-protection authority responsible for your place of residence, place of work, or the location of the alleged infringement.
Lumexis Laser will not make decisions producing legal or similarly significant effects about website visitors solely through automated processing.
13. California Privacy Notice
Where the California Consumer Privacy Act applies, California residents may have the right to:
- Know the categories and specific pieces of personal information collected;
- Know the purposes for which the information is used;
- Know the categories of recipients to whom information is disclosed;
- Request correction of inaccurate information;
- Request deletion of qualifying information;
- Opt out of qualifying sales or sharing;
- Limit certain uses of sensitive personal information;
- Receive equal service and treatment when exercising privacy rights.
During the preceding 12 months, the categories of information that Lumexis may have collected correspond to the information described in this Privacy Policy, including business contact information, internet or network activity, approximate location, and enquiry or commercial information.
Lumexis Laser does not knowingly sell or share the personal information of consumers under 16 years of age.
14. Business Contact Information
The website is primarily intended for business-to-business communication.
Information relating solely to a company or legal entity may not be treated as personal information in every jurisdiction. However, information that identifies an individual employee, engineer, purchaser, representative, or other contact person may still be protected as personal information.
We handle such business contact information in accordance with this Privacy Policy.
15. Children’s Privacy
The Lumexis Laser website and its industrial laser products and services are not directed to children.
We do not knowingly collect personal information from children under 16 through the website. If we learn that a child has submitted personal information without appropriate authorisation, we will take reasonable steps to delete it.
16. Third-Party Links
Our website may contain links to external websites, industry resources, social platforms, or third-party services.
We do not control the privacy, security, or content practices of those third parties. You should review the privacy policy of any external website before providing personal information.
17. Email and Business Communications
When you contact us regarding a product, quotation, sample, technical issue, or project, we may use the contact details you provide to respond and to continue communications relating to that enquiry.
We may also send closely related follow-up communications where reasonably expected in a business context. You may ask us to stop non-essential communications at any time.
Service, project, quotation, contractual, or legally required communications may still be sent where necessary.
18. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in:
- Website features;
- Business operations;
- Technology providers;
- Data-processing practices;
- Legal or regulatory requirements.
The revised version will be posted on this page with an updated “Last Updated” date. Material changes may also be communicated through an appropriate website notice.
19. Contact Lumexis Laser
For questions about this Privacy Policy, the handling of your personal information, or a request to exercise your privacy rights, please contact Lumexis Laser through the Contact page on lumexislaser.com.
Please include:
- Your name;
- The email address used in your original enquiry;
- The nature of your request;
- Enough information for us to locate the relevant records.
We will review and respond to verified privacy requests in accordance with applicable law.